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Delivery


UK Mainland Delivery

Delivery type

Price

Delivery time

Courier

Standard UK delivery

£2.95 (inc VAT)

3-4 days after despatch *

Despatch Bay

Despatch Bay aim to deliver your item(s) within 3-5 working days of receiving it from Kitlocker.com. You will be provided with a text and email notification directly from Despatch Bay advising of the day they intend to deliver your order.

Express UK delivery

£4.95 (inc VAT)

Next day after despatch *

Interlink

Interlink aim to deliver your item(s) within 1 working day (does not include Saturday/Sunday) of receiving it from Kitlocker.com. This option will not guarantee delivery on a specific date and a signature will be required. Please allow at least 5 working days (from notification of shipping) should you need to contact our Customer Services for tracking purposes. We will provide Interlink with the contact information you provide us (email and phone), and they will use these to notify you of the exact time they intend to deliver your order. You will be able to amend the delivery time by following the links they provide.


International Delivery

Delivery type

Price

Delivery time

Courier

Standard International delivery

Various (see at checkout)

Next day after despatch *

Interlink

Interlink aim to deliver your item(s) within 1 working day of receiving it from Kitlocker.com. This option will not guarantee delivery on a specific date and a signature will be required. Please allow at least 5 working days (from notification of shipping) should you need to contact our Customer Services for tracking purposes. We will provide Interlink with the contact information you provide us (email and phone), and they will use these to notify you of the exact time they intend to deliver your order. You will be able to amend the delivery time by following the links they provide.


Handling Fees & Import Duties/Taxes (International Delivery - non EU countries)

Important information for orders that are outside of the EU.

You may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).

Kitlocker.com has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting. 

If upon clearing customs you are subject to these charges, and you decide you no longer want your order, you will be charged any handling and shipping fees that we incur in retrieving your order.

Other Important info relating to International Deliveries

* Please note that the time frames above do not factor in the time taken for the supplier to deliver the product into Kitlocker.com (you will receive a notification from us once your order is ready to be dispatched). Below are guide times for the specific brands:

Nike - General delivery time into Kitlocker.com is 5 working days **

Macron - General delivery time into Kitlocker.com is 3-5 working days **

Errea - General delivery time into Kitlocker.com is 5-10 working days **

** These dates are extended around bank holidays (both in the UK, and Europe)

 

Returning Items

Kitlocker.com operates a no hassle cancellation/returns policy, if you are not entirely satisfied with your purchase (please note that this policy is only applicable to this website, and is not applicable to our sub-sites).

You are entitled to a full refund, as long as it is reported within 28 days of receiving your delivery, and has no additional print or embroidery.

If you are looking to return any purchase then we ask that you use your My Orders area to request a returns authorisation. A member of our customer support team will then respond with a returns authorisation, and details of how to return your item(s).

In the instance that your order is faulty (either supplied incorrectly, or faulty) we will reimburse the full cost of returning the item/s. Please ensure you obtain and keep safe your proof of delivery.

We will not reimburse the shipment cost for returning orders which are not faulty or supplied correctly as per your order, however you will still be entitled to a full refund or exchange on these item/s.

For returns we will seek to refund you for the item/s within 2-3 working days of receipt of the returned products, and no later than 14 days.

Please note that in the instance that you want to exchange an item, we ask that you place a new order for a replacement item (this allows us to process the replacement at the earliest possible convenience). You can then return your unwanted item(s).

If any stock shortages are encountered or other delays to the returns process then you will be notified of these at the earliest possible point.

Please Note

You must use your My Orders area to request a returns authorisation for your item(s).

Ensure that you return your item/s within the 14 days of receipt of your returns authorisation.

Ensure you obtain a proof of delivery. If you do not have a proof of delivery, and we do not receive your order, we will be unable to process any refund or exchange.

Refunds or exchanges will not be processed until we have received the returned item/s, or in the instance of non-receipt, evidence of a proof of delivery is provided.

For orders that have print and/or embroidery added (in accordance with the agreed specification) you will be unable to cancel or exchange them.

 

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