The Ordering Process: From Click to Kit!

So you’ve place your club’s kit order, what next?

As soon as your order has been confirmed, you’ll receive an email letting you know that your order is in process – if we have the exact garments required in stock, we’ll get this “picked” from our warehouse. We carry over £2M of stock year-round and significantly more than that at peak periods to ensure we can satisfy our customer’s needs.

If an item isn’t in stock with us but is stocked by the manufacturer, we’ll get that on order, it can take up to 10 working days for items to arrive in from the European hubs of the major distributors, but it’s usually much quicker than that.

Once we have the garments ready, these can be passed on to our production team; if they need embroidery, print or bespoke DTG printing, this takes place in our Sheffield HQ, all under the same roof as our offices so that communication is always quick and efficient.

Once your items have been embellished with your required personalisation, they’ll be quality checked before heading to our shipping team; you’ll receive a notification via email once the order has been shipped and tracking information will be available shortly after.

From the point that you place your order, personalised items take on average 2-4 weeks to be shipped out to you, but this is dependent on the items and embellishments required. We always advertise the full product lead time before you place your order, and if there are any delays, we’ll do our utmost to communicate this straightaway.

If you ever have any questions, during or after the ordering process, our team are on hand via email, phone and live chat to provide any assistance.

We’re here to help you #UnlockYourIdentity

Like what you hear? Get in touch

Want to chat about what we can do for you and your club? Click the link below to make an enquiry and we’ll get the ball rolling.

Meanwhile, get a feel for our competitive bulk order and embellishment pricing.

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