Faulty Items

Any product considered faulty may be returned for inspection by Kitlocker.com and in some cases an inspection maybe required by the manufacturer. If, upon inspection the item(s) are deemed to have a manufacturing fault, the cost of the return will be refunded to the customer or a replacement item(s) will be sent.

You must contact Kitlocker.com before sending any return via This email address is being protected from spambots. You need JavaScript enabled to view it. or the My Orders Area - https://myorders.kitlocker.com/login/. We can be contacted via live chat support, phone or email. Please ensure that you use a recorded delivery service with adequate insurance cover. You have 14 working days from the point of receiving your order to arrange an exchange.

For faulty items which are deemed to have sustained damage or defects outside the normal use or lifespan no refund or postage refund will be made.

For faulty items which are the cause of an error by Kitlocker.com i.e. imperfect detailing, you must contact us via live chat support, phone or email within 14 working days and we will advise you of our procedures.