Returns Procedure


Any garments that have embroidery/printed club logos applied onto them will unfortunately be ineligible for a refund or replacement. This is because each item with these customisations are made to order and cannot be resold.

However, if the item is deemed faulty by ourselves, or if the sizing does not match the size guides provided, we will be happy to provide a suitable resolution to your issue. 

 

Faulty Items

 

Please kindly contact Kitlocker.com before returning any items deemed faulty via live chat, our email This email address is being protected from spambots. You need JavaScript enabled to view it. or our phone 0114 275 6860 providing a brief description/images of the issue. We can then provide a swift resolution.

If it is a fault in the manufacture of the item, we will endeavour to replace or refund the product if necessary, as quickly as possible.

If the fault is caused by Kitlocker.com (i.e. incorrect sizing, spelling errors, imperfect detailing) we can provide a free returns label to allow us to fix the issue,  facilitate a replacement if necessary or refund the item. 

For faulty items which are deemed to have sustained damage outside the normal item lifespan of 6 months, unfortunately we cannot organise for that item to be refunded or replaced.